Frequently Asked Questions

Questions about bedding, our products, pricing, shipping and returns policy or how to care for your linens? We've consolidated many of our customers' frequency asked questions to make it easy for you to find the answers you're looking for.

Our linens

It’s all about the weave. Percale sheets are woven “one thread over, one thread under,” which allows air to pass easily through the sheet. The result is soft, crisp and lightweight bedding perfect for those who live in warmer climates, prefer a lighter sheet or are hot sleepers.

Sateen is woven with “three threads over and one thread under,” which creates a tighter weave. The result is a silky sheen and smooth sumptuous finish that drapes nicely. It’s often thought of as being “thicker” than percale.

All of our cozy flannel sheets are made from eco-heather, an amazing brushed flannel material made from organic cotton and, even better, upcycled fibres that are naturally shed during the weaving process. The result is an incredibly soft, warm and breathable sheet that has the added bonus of being an eco-friendly choice. 

All of our fitted sheets will comfortably fit mattresses up to 16" in depth.

Yes! We offer both popular pre-bundled and individually priced sheets so you can mix and match to your own personal style.   

Our bundled sets include 1 flat sheet, 1 fitted sheet and 2 pillow cases and are available in twin, full (double), queen and king sizes.

Please note that not all sizes, colours or types of sheets may always be available to mix and match.

All of our products are designed and woven in Portugal on traditional looms by talented artisans who have been perfecting their craft for generations. 

We’re committed to creating bedding that is crafted under ethical and environmentally-friendly practices. We’re Better Cotton Initiative (BCI®), OKEO-Tex® and ISO® certified to promote responsible sourcing, fair wages and safe working conditions. All of our fabrics are manufactured without the use of chemicals, our sheets are presented in reusable linen bags and our shipping packaging is make of 100% recyclable cardboard.

Use a gentle detergent that doesn’t contain any whitening agents or bleach, and do not use liquid bleach. For maximum longevity, liquid laundry detergent is best. Make sure the water temperature is no more than 40 degrees Celsius or 104 degrees Fahrenheit. If at all possible, hang or drape your sheets and let them air dry. If you prefer to use a dryer, use a low setting and remove your sheets after 15 minutes. Please don’t use fabric softeners and dryer sheets. Our wool dryer-balls will safely take care of any static electricity and reduce wrinkling.

If you choose to iron your sheets, make sure they are still slightly damp. We do not recommend dry cleaning – it can damage fine fabrics. 

A special note for sateen sheets: use a cold-water setting for the first wash to help set the fibres.

Pricing policy

Yes. Our payment systems process orders in Canadian dollars. Your bank or credit card company handles the conversion rate for your purchase directly. Please note that envello is not responsible for any change in exchange rates that may occur.

We accept Visa, Mastercard, Google Pay and Apple  Pay 

Our mission is to offer all of our premium products at a fair price.  As such, when we offer a promotion, it is limited to one code per purchase.

Shipping & returns

Anywhere in Canada and the continental United States. We ship using either Canada Post, Purolator or UPS and automatically choose the shipping partner who provides you the best rate. Tracking numbers are provided for all orders once they are processed and come directly from our shipping partner.

Orders shipped to the USA can be subject to import taxes, customs duties and fees.  Where applicable, you will be required to pay these additional fees when you receive your order. Envello uses a third-party shipper for deliveries. As such we cannot provide any shipping guarantee and we are not responsible for any loss, damage or breakage to a product during shipment.

If applicable, charges for shipping will be shown in your check-out order summary prior to completing your purchase. Additionally, you are responsible for all applicable federal and provincial associated taxes.

You should receive your shipping confirmation email from us within 24 to 48 hours and receive your order within 3-5 days or sooner. However, sometimes shipping delays occur, so we can’t guarantee 100% how fast an order will ship. 

We use Canada Post or UPS for all Canadian orders and UPS or DHL carrier services for U.S. orders. Once your order is processed, you will receive an email directly from our shipping partner with a tracking number, so you can follow the progress of your order to your doorstep at all times!

No, to ensure the delivery of your products, we only ship to a physical street address.

We want to make it as easy as possible for you to receive your order. As such, for orders up to $150 we don’t require a signature for receipt. Keep in mind though, that you remain responsible for any additional duties and taxes owing on your orders. 

Don’t panic! We’ll help you figure this out.  First, check the shipping address on your order to make sure it’s accurate. If it is, it’s possible that it has been delivered to a neighbour or your building concierge.

Shipping companies can mark packages as delivered before they actually reach their final destination. Our recommendation is that you wait 2 business days from the marked delivery date. If you still haven’t received your package after this timeframe, simply contact us and we’ll take it from there.

To make sure we can help resolve shipping problems in a timely manner, we ask that you let us know about missing orders within 10 days of the marked delivery date.

If you, or the person to whom you ship items, refuse to accept delivery, you remain responsible for all shipping and associated costs, which we will subtract from any refund issued to you for the refused items. All refunds are refunded to the original payment method.

Returns and exchanges

We want you to love your sheets and we’re willing to bet that you will. All of our sheets (except for Final Sale items) are covered by our 45 day envello good morning! guarantee.  If, for any reason, you’re not satisfied with them, we will take them back within 45 days, no questions asked.

The sheets must be in good condition, with no excessive signs of wear-and-tear, and returned with their original packaging.  We reserve the right to refuse any returns or exchanges based on our evaluation of their condition. At the present time only Canadian orders are eligible for free shipping on returns and exchanges.

For hygienic reasons, our towels and personal bathrobes are non-returnable and non-exchangeable.

Exchanges are accepted within 45 days of purchase. All items must be received with their original packaging and in good condition prior to processing any exchange. We reserve the right to refuse any returns or exchanges based on our evaluation of their condition. Please note that Sale items, Towels and Robes are non-exchangeable and non-returnable. At the present time only Canadian orders are eligible for free shipping on returns and exchanges. To initiate an exchange, please contact us and we'll help you from there.

No problem. If you’re unhappy with your purchase, you’re covered under our good morning! guarantee.

Simply use our contact us page to get in touch and initiate your return/exchange. Please include your full name, your order number, and the reason for the return so we have all the information we need to quickly respond to your request.