Returns and Exchanges

We want you to love your envello purchase and we’re willing to bet that you will. All of our products (except for Final Sale items) are covered by our 45-day envello good morning! guarantee.  If, for any reason, you’re not satisfied with them, we will take them back within 45 days of the purchase date, no questions asked.

Returns must be in good condition, with no excessive signs of wear-and-tear, and returned with their original packaging.  We reserve the right to refuse any returns or exchanges based on our evaluation of their condition. At the present time only Canadian orders are eligible for free shipping on returns and exchanges.

For hygienic reasons, our towels, washcloths and personal bathrobes must be returned unused / unwashed and in original condition.

Exchanges are accepted within 45 days of purchase. All items must be received with their original packaging and in good condition prior to processing any exchange. We reserve the right to refuse any returns or exchanges based on our evaluation of their condition. At the present time only Canadian orders are eligible for free shipping on returns and exchanges.

To initiate an exchange, simply use our Contact Us page to get in touch and initiate your return/exchange. Please include your full name, your order number, and the reason for the return so we have all the information we need to quickly respond to your request.